Sophie Donkey FAQ

Yes, we offer free shipping on all orders over $99 within the United States.

At Sophie Donkey, your athlete's comfort and confidence are our top priorities. We want you to love your purchase, and if for any reason you're not 100% satisfied, we offer hassle-free returns for a refund, exchange, or store credit.

To qualify for a return, please ensure the following conditions are met:

• Product(s) are not clearance items, marked 'Final Sale' and/or 'No Return or Exchange'
• Product(s) were purchased directly from sophiedonkey.com
• Product(s) must be unworn, unwashed, in re-sellable condition, with all original tags and scrunchie attached in their original position and condition

Returns are valid within 30 days of the purchase date. If your item meets all the conditions above, you'll have the option to choose a refund, or store credit.

Customers are responsible for the return shipping costs.

Your athlete's happiness is at the heart of what we do. Shop with confidence, knowing that we stand behind our products and are committed to making your gymnastics journey a delightful one!

Sophie Donkey reserves the right to decide what items are in re-sellable condition

Sophie Donkey does not accept returns purchased from pro-shops or wholesalers, vendors, or other methods other than sophiedonkey.com. Any items purchased outside of sophiedonkey.com must be returned to those vendors regardless of the reason for return.

To start your return: 

1. If you would like to get a new product, go to sophiedonkey.com and reorder your product(s).

2. Return your original product with the packing and tags to the address below. Please include a note with last name, phone number, and email. 

Upon receiving your return we will credit your original form of payment. 

Address: 

Sophie Donkey

2121 Lohmans Crossing Rd

Ste 504-249

Lakeway, TX, 78734

Refunds are issued to the original form of payment (minus any shipping + handling fees incurred.)

Please allow 10-14 business days for your return to be completed. 

REFUNDS

For refund processing, we typically estimate an allowance of 3-4 business days for the credit to be reflected back on your original form of payment. In case you don't observe the credit on your bank statement within this timeframe, we recommend reaching out to your bank directly. Rest assured, we are more than happy to assist you by providing any necessary information to help resolve the matter promptly